Terms and Conditions

1. Introduction

The Perfect Contour Delivery Service is offered subject to these terms and conditions by Perfect Contour room 1501,15/F, spa centre,53-55 lockhart road,Wanchai, Hong Kong, and references to "we", "us", "our" and similar expressions should be read as references to that company.

1.2 References in these terms and conditions to "you", "your" and like expressions means the person or company placing an order with us subject to these terms and conditions.

1.3 The Perfect Contour Delivery Service sells Perfect Contour Machines, Permanent makeup needles and other Permanent makeup and Perfect Contour-related items ("products") as may be listed from time to time on our web site at www.perfect-contour.com ("our International website").

1.4 You can order products for delivery worldwide through our www.perfect-contour.com web site or by telephone. These terms and conditions will apply to your order using either method for placing an order. This is a site for members of the public to purchase the products. If you are business placing an order you will be unable to claim any taxes or equivalent form us.

1.5 To place an order for products by telephone with the Perfect Contour Delivery Service, China please call our carline on 0086 775-82129361. The Perfect Contour Delivery Service takes phone orders between 8.00 am and 6.00 pm Monday to Friday, 8.00am to 7.00pm Saturday. The Perfect Contour Delivery Service is not a freephone/lowcall number.

2. Terms and Conditions

2.1 Nothing in these terms and conditions affects your statutory rights.

2.2 The way in which we process and protect your data is described in both these terms and conditions and in our published Privacy Policy on our web site. It can be read by clicking here.

3. Prices

3.1 All prices are inclusive of VAT within Hong Kong or where appropriate. All prices are quoted in U.S Dollars ($.USD)

3.2 The total value of your order including VAT and delivery charges will be displayed on the order confirmation screen. The displayed price is the amount in U.S Dollars ($ USD) that you will pay. If you order by telephone, you will be notified by the operator of the amount payable.

3.3 Due to the fact that the is offered and managed by Perfect Contour room 1501,15/F, spa centre,53-55 lockhart road,Wanchai, Hong Kong, any payment for an online purchase may constitute an international transaction which may be charged by your bank with additional fees.

4. Ordering & Payment

4.1 You can order our products in two ways:

4.1.1 on-line using our International web site www.perfectcontour.com; or

4.1.2 by telephoning our Careline.

4.2 Please note, we are only able to accept money off vouchers issued through the Perfect Contour Delivery Service.

4.3 We will endeavour to deliver all the products you order. In the unlikely event of any product being out of stock at the time we will notify you of this and hold your order until the missing item(s) is/are available. We will not deliver any part of your order until all the items you have ordered are in stock and available for delivery to you. This may affect the normal delivery schedule.

4.4 Whilst every effort will be made to ensure that all items shown in our on-line product catalogue are in stock we offer no guarantee of availability and our telephone service and this electronic publication does not constitute an offer for sale capable of acceptance by you submitting an order.

4.5 If ordering on-line, when we receive your order we will try and send you an e-mail confirming acknowledgement of receipt of your order details ("Confirmation Email"). This Confirmation Email will be directed to the e-mail address you supplied to us upon placement of your order and is not a guarantee of availability nor acceptance of an offer.

4.6 If ordering over the telephone, once you have placed your order, you will be issued with a unique order reference number ("Unique Order Reference Number") - please quote this in case of any queries.

4.7 To ensure your order is dealt with promptly, we require your full, correct address details, including a country, postcode for the county for (as applicable), a day time contact telephone number and your e-mail address (if you have one. The billing address you provide to us must be the same as the billing address you have notified to and registered with your selected credit/debit card company or other payment services provider as this is used to validate your order. We regret that failure to supply the correct details will result in your order being held pending the supply of the correct details.

4.8 Your order will only be processed if full payment details are given.

4.9 We use a third party payment services provider to process payments. If you are placing your order using our International web site, the final step in the ordering process will result in your order being handed over to our payment services provider's web site for payment. You may pay using any of the payment methods listed on our payment services provider's page after your order is transferred to their web site for payment. If you are placing your order using one of our telephone care lines then the operator dealing with your order will advise you of the payment methods open to you and take your details. Your payment will still be processed using our third party payment services provider.

4.10 Your detailed payment information will be collected at the point you complete your order, however, our payment will be debited upon order dispatch. In some exceptional circumstances order dispatch may be delayed due to unforeseen circumstances, and in this situation, depending on your payment method, payment debit will occur 3 to 7 days after you placing the order. Debiting your payment does not represent acceptance by us of your order or otherwise commit us to a contract with you. Section 5 of these terms will govern how and when a binding contract is formed between you and us in relation to any order.

4.11 If you experience any difficulties processing your order or with payment, please call our Careline. The care line numbers are listed in section 1.5 of these terms and conditions.

4.12 All orders are checked with the relevant payment provider prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

4.13 All investigations for order traces will be implemented as soon as possible. Queries need to be directed to our Careline, you will need to quote your Unique Order Reference Number if you have ordered by telephone or your postcode if you have ordered using our International web site. The care line numbers are listed in section 1.5 of these terms and conditions.

5. How a contract is formed between you and us

5.1 Using our International web site:

5.1.1 After placing an order on our International web site, you will receive a Confirmation Email. This does not mean that your order has been accepted. Your order constitutes an offer to us to buy the product(s) you have ordered. All orders are subject to acceptance by us.

5.1.2 Orders will only be accepted by us upon dispatch of the product(s) you have ordered. We will confirm such acceptance to you by sending you an email which confirms that the order has been dispatched ("Dispatch Confirmation").

5.1.3 The contract will be formed when we send you the Dispatch Confirmation, unless we notify you that we do not accept your order or if you have cancelled it.

5.2 Using our telephone care line:

5.2.1 When placing an order on our care line, you will have your order details and payment details taken by one of our operators, and be notified of an expected delivery date. This does not mean that your order has been accepted. Your order constitutes an offer to us to buy the product(s) you have ordered. All orders are subject to acceptance by us.

5.2.2 Orders will only be accepted by us upon dispatch of the product(s) you have ordered. We will confirm such acceptance to you by sending you an acceptance confirmation note with your order when it is delivered.

5.2.3 The contract will be formed when you receive delivery of the product(s), unless we notify you that we do not accept your order or if you have cancelled it.

6. Delivery

6.1 In normal circumstances your order should be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. If there are reasons why we believe that delivery may be delayed, we will try to contact you.

6.2 We can deliver as many products as you wish up to 25 kilograms in weight for a one-off single delivery charge.

6.3 We regret we are unable to accept orders for delivery to an address containing a PO Box Number, or from persons placing an order whose address contains a PO Box Number. There may be other types of addresses to which, from time to time, we are not able to accept orders for delivery.

6.4 Subject to section 6.3 above, deliveries will be made to the address that you have nominated. The products will be at your risk from the time of delivery. In the event that you select a business address, we shall be deemed to have delivered the product to its intended recipient by delivering it to the reception area at the business address. However, if an express delivery has been selected, your signature will be required or the products will not be delivered.

6.5 Standard international Delivery Service either DHL, FedEx, UPS or other international courier services.

6.6 due to many of our products being shipped internationally, all shipments are charged at ??. Free delivery is offered for purchases over ??. No deliveries are made on Saturdays, Sundays or holidays (depending upon where delivery is to be made).

6.7 Please note if you order from www.perfectcontour.com, we can only deliver to a valid address.

7. Cancellation of order/returns policy

7.1 We do not accept returned goods, with exceptions to repairs for products under warranty. For returning goods please contact our Careline. The care line numbers are listed in section 1.5 of these terms and conditions.

7.2 We regret that returns are not Freepost unless the product being returned is defective.

7.3 You have the legal right to cancel your order at any time without reason, subject to sections 7.4, 7.5 and 7.6 below, within the time period of 7days though an administration fee will be incurred, in each case starting on the day after delivery, provided that the goods you have ordered are not perishable

7.4 To cancel an order, you must:

7.4.1 first contact the Careline in accordance with clause 7.1 above - you may also be asked to confirm your cancellation in writing to comply with relevant laws;

7.4.2 return the products to us immediately, to the address given to you when you contact the Careline. Please insert a copy of your delivery note into your return parcel and retain your receipt or proof of postage;

7.4.3 return the products to us in the same condition in which you received them and at your own cost and risk;

7.4.4 take care of the products whilst they are in your possession, as you have a legal obligation to do so.

7.5 If you exercise your right to cancel, subject to sections 7.3 and 7.4:

7.5.1 you will receive a full refund of the price you paid for the products, though refunds will not be given on products that have been dispatched. 

7.5.2 we will return your money to you by re-crediting it to the payment method you used to pay for the products within 30 days of our receipt of the returned product. The refunds will be made in U.S Dollars ($ USD).

7.5.3 we are not responsible for the fluctuations in the exchange rate between U.S Dollars ($ USD) and any other currency, and provided we have refunded the same amount in U.S Dollars ($ USD) as we charged for the products at the point you ordered them, this will constitute a full refund of the purchase price.

7.6 We are unable to accept cancellation or returns of purchases which have been used or opened unless the product is defective.

8. Personal Data and Security

8.1 We use a third party payment services provider ("PSP") to process payments relating to orders for products received through either our International web site or our Carelines.

8.2 If you are ordering using our International web site, the last stage in the order process is that details about your order will be passed to our selected PSP. This will be clear from the details presented to you in your browser during the order process. The PSP will ask you to select one of the supported payment methods, and enter relevant details regarding that payment method (for example, if paying by credit card this could include your name and address details, credit card number, expiry date of the card and the security digits on the rear of the card) in order for the payment to be processed.

8.3 When you are using the PSP's web site to enter your payment details, you acknowledge you are using a third party's web site and agree to do so in accordance with the terms and conditions and privacy policy of that web site. Agreeing to such use is a condition of ordering products through either our International web site or our Carelines.

8.4 That payment services provider facilitates payment from you to us using the method you select during the order process. Both we and the PSP will collect certain personal data about you during the process of placing an order. We will use that personal data in order to facilitate your order and to perform any contract that may arise between us as a result of your order. By submitting an order, you are consenting to both our PSP and us using your personal data for these purposes. These uses are in addition to any other uses of your personal data that are described in our published Privacy Policy on our web site.

8.5 To ensure that your chosen payment method is not being used without your consent, we and/or the PSP may validate name, address and other personal information supplied by you during the order process against the appropriate third party databases. By accepting these terms and conditions, you consent to such checks being made.

8.6 We will retain certain details about your order, which will include some of your personal data, for a reasonable period after you have placed your order. Our PSP will also retain certain details about your order, which will include some of your personal data, for a reasonable period after you have placed your order. This is in order to allow us to deal with any questions, issues, cancellations or refunds that may be necessary.

8.7 All data provided by you to us as part of the order process will be treated securely.

8.8 Our ordering and payment process is digitally encrypted using SSL technology to transfer your details to our secure server. SSL is the industry standard for secure on-line payment, it provides a high level of protection to you, and to us and our PSP, against fraudulent transactions. We will pass details of your order to our PSP using secure SSL technology.

8.9 Should you have any questions regarding security, please contact our Careline.

9. Customer Service

9.1 We aim to provide you with an excellent service. However should you have any comments or issues with the Perfect Contour Delivery Service, in the first instance please contact:

By phone: United Kingdom: 0800 032 88 33
Republic of Ireland: 1800 600 858

By post: Freepost SWC 3320
Cheltenham GL50 3ZZ

9.2 We aim to acknowledge all queries within 3 working days, and deal with complaints within 5 working days. A "working day" any day (other than a Saturday, Sunday or public holiday in either the United Kingdom or Republic of Ireland (depending upon where delivery is to be made))

10. General

10.1 We reserve the right to supplement and amend these Terms and Conditions for any reason at any time. It is your responsibility as a customer to review these on each occasion you access the TASSIMO Home Delivery Service, whether on line using our United Kingdom and Republic of Ireland web site or by telephone using our United Kingdom or Republic of Ireland Carelines.

10.2 We also reserve the right to suspend, restrict or terminate access to the TASSIMO Home Delivery Service for any reason at any time.

10.3 These terms and conditions, and all matters relating to orders using our United Kingdom and Republic of Ireland web site or using our United Kingdom or Republic of Ireland Carelines shall be governed by English law and the English courts shall have jurisdiction over any disputes.

11. Liability

11.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by section 12 of the United Kingdom's Sale of Goods Act 1979, defective products under the United Kingdom's Consumer Protection Act 1987 or any liability which may not otherwise be limited or excluded under applicable law. 11.2 Subject to clause 12.1, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories, even if such losses result from our breach: 11.2.1 loss of profit; 11.2.2 loss of business; 11.2.3 loss of opportunity; 11.2.4 loss of savings; 11.2.5 loss of the use of money; 11.2.6 loss of existing or future contracts; 11.2.7 loss of data; 11.2.8 loss of goodwill; and/or 11.2.9 loss of reputation. 11.3 We will not be liable for any theft or loss of or destruction to your products once the products are delivered to your nominated delivery address.

12. Trade Marks & Copyright

12.1 We own all the rights in the designs and information on our web sites, (www.perfectcontour.com). You may only print out parts of our International web site for the purpose of ordering products International website. You must not use the material on any of our web sites for any other purpose.

12.2 "Perfect Contour", "Flamma" and "Verus" and "Rudis" are names featured in our web sites and must not be copied or used without our permission.